11/07/2017
During a routine inspection
The inspection took place on 11 July 2017 and was undertaken by two inspectors. It was a follow up to the previous inspection completed on 28, 29 and 30 March 2017. The service was rated inadequate at the last inspection with seven breaches of regulation and was placed in special measures. At this inspection the service was supporting one person and therefore there was insufficient evidence to enable us to rate the service. The service rating will remain as inadequate and will therefore stay in special measures until we next inspect the service.
Renew Care and Support Ltd is a domiciliary care service which provides personal care and support to people in their own homes. The service was supporting one person at the time of our inspection.
There was a registered manager in place who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
We saw that a risk assessment had been completed however it was basic and contained conflicting information. We found that the recruitment process required improvement in particular in respect of obtaining references and exploring gaps in employment histories.
The provider was not able to show us any completed audits to ensure the service was operating effectively and safely. There was a complaints policy and procedure in place. The registered manager told us they had not received any complaints since the last inspection. Feedback had been obtained via a questionnaire but the information had not been analysed at the time of our inspection, so we could not assess the effectiveness of the process.