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Archived: The Movement Centre

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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF

Overview

Inspection carried out on 26 September 2012

During a routine inspection

People told us that they were happy with the service from The Movement Centre. People commented that they were consulted about the treatment available and how it would be carried out. They told us that staff respected their wishes and views.

Staff met children�s therapy and support needs in ways that were individual to them. We saw that detailed records gave staff the information that they required to do this. Plans were in place to support children in the centre and at home. Staff were aware of risks, their responsibilities and people's rights.

Children were protected because staff were confident about how to recognise and report abuse.

People said they were supported by a knowledgeable and well trained staff team who knew their child�s therapy and support needs. They told us that staff dealt with them in an open and friendly way. People said that the staff were competent and always acted professionally.

The service had not received any formal complaints. Systems were in place to investigate any poor practice. One person said, �I have never needed to complain but if I was unhappy I would just pick up the phone and talk to them. I have every confidence that it would be sorted out.�