You are here

Reports


Inspection carried out on 15 January 2020

During a routine inspection

About the service

The ExtraCare Charitable Trust, Earlsdon Park Village provides personal care for people aged 55 and over, living in purpose-built accommodation where there are 262 individual apartments with shared facilities. These include an onsite shop, bistro and bar, hairdressing salon, gym, craft room, and activity rooms. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is where people receive help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 52 people receiving personal care.

People’s experience of using this service and what we found

People said they felt safe living at Earlsdon Park Village and received the care and support they needed from staff who were kind and respectful. New staff completed an induction and all staff received regular ongoing training to update their knowledge and skills. Staff were aware of how to identify potential abuse and how to protect people from abuse.

Risks related to people’s care, including environmental risks had been assessed and staff acted on these to minimise any risk of harm to people.

People were supported with their medicines during specific care calls where needed and people said they received their medicines as prescribed.

Staff had been recruited following safe procedures and arrangements were in place to ensure there were sufficient numbers of staff to support the care calls required to meet people’s needs. Staff told us they felt supported in their role by the management team.

People were positive about the care and support they received and were involved in decisions about how their care and support was provided. There were arrangements in place for people to make contact with staff in an emergency situation and people said staff responded as soon as they could. Staff understood they needed to seek consent from people before providing care and staff knew the importance of supporting people to maintain their independence. People were assisted to access the numerous facilities at Earlsdon Park Village during care calls which helped to support their wellbeing and reduce isolation.

Staff followed the provider’s infection control policy and procedure to prevent the spread of infection.

People shared positive relationships with staff, who knew their individual needs. People said all staff were approachable and they felt at ease to raise any concerns with them if needed.

Wellbeing clinics were held at the service where people could visit the nurse for wellbeing checks and any concerns regarding their health. People were supported to access GP services or other health professionals if needed.

People’s privacy and dignity was maintained, and people told us staff were respectful to them and their property when completing care calls. Those people who needed support to prepare meals or drinks were provided with this during calls.

The management team completed regular quality monitoring checks to ensure any areas of improvement were noted and people received the care and support they expected. Areas identified for improvement were acted upon and some of these were detailed on a “You said, we did’ notice board at the entrance of the building.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies in the service supported this practice.

We found some records lacked information. This included information about best interest decisions made. However, records needing improvement were addressed during the inspection visit.

Rating at last inspection

The last rating for this service was Good (published 19 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the servic

Inspection carried out on 8 June 2017

During a routine inspection

This inspection took place on 8, 13 and 15 June 2017 and was announced.

The ExtraCare Charitable Trust, Earlsdon Park Village provides personal care for people aged 55 and over, living in a purpose built scheme where there are individual flats with shared facilities. These included an onsite shop, restaurant area, lounge areas, fitness facilities and activity rooms. There were 52 people receiving personal care when we inspected.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People said they felt safe living at Earlsdon Park Village and received support from staff who were kind and respectful towards them. Staff understood how to protect people from abuse and received regular training around how to keep people safe. Risks to people who used the service had been assessed and recorded, with measures put in place to minimise any hazards identified.

People told us they received their medicines as prescribed and there were enough staff to support them. Staff had been recruited following appropriate checks. The provider had arrangements which made sure there were sufficient care staff to provide support to people in their own homes when they needed or wanted help or assistance.

People told us the staff and management were approachable and if they had any concerns they would be listened to. Staff had received appropriate induction training and on-going training was in place to ensure they had the skills to meet the needs of the people they supported. People had positive relationships with staff, who knew their individual needs.

People we spoke with were positive about the care that they received. They felt they were listened to and staff understood they could only care for and support people who consented to their care. People told us staff were caring, and they were supported to maintain their independence and to access facilities at Earlsdon Park Village so they did not feel isolated.

People told us they were involved in the care and support they received. People told us staff were quick to respond when they were unwell and they had access to other healthcare professionals that provided treatment, advice and guidance to support their health needs.

People were happy with the care they received and said staff were friendly. Staff treated people with respect and maintained people’s privacy and dignity when providing care. Where needed, people were supported to eat and drink enough to remain healthy. People told us staff helped them prepare meals of their choice if needed or they could attend the on-site restaurant.

Complaints information was available and people and staff were confident of the actions they would take if they had concerns and any concerns would be dealt with appropriately.

The registered manager was accessible to people and staff. The management team and provider ensured regular checks were completed and regular meetings held to monitor the quality of the care that people received. Areas identified for improvement were acted on.