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Inspection Summary

Overall summary & rating


Updated 22 February 2020

About the service

The ExtraCare Charitable Trust, Earlsdon Park Village provides personal care for people aged 55 and over, living in purpose-built accommodation where there are 262 individual apartments with shared facilities. These include an onsite shop, bistro and bar, hairdressing salon, gym, craft room, and activity rooms. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is where people receive help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 52 people receiving personal care.

People’s experience of using this service and what we found

People said they felt safe living at Earlsdon Park Village and received the care and support they needed from staff who were kind and respectful. New staff completed an induction and all staff received regular ongoing training to update their knowledge and skills. Staff were aware of how to identify potential abuse and how to protect people from abuse.

Risks related to people’s care, including environmental risks had been assessed and staff acted on these to minimise any risk of harm to people.

People were supported with their medicines during specific care calls where needed and people said they received their medicines as prescribed.

Staff had been recruited following safe procedures and arrangements were in place to ensure there were sufficient numbers of staff to support the care calls required to meet people’s needs. Staff told us they felt supported in their role by the management team.

People were positive about the care and support they received and were involved in decisions about how their care and support was provided. There were arrangements in place for people to make contact with staff in an emergency situation and people said staff responded as soon as they could. Staff understood they needed to seek consent from people before providing care and staff knew the importance of supporting people to maintain their independence. People were assisted to access the numerous facilities at Earlsdon Park Village during care calls which helped to support their wellbeing and reduce isolation.

Staff followed the provider’s infection control policy and procedure to prevent the spread of infection.

People shared positive relationships with staff, who knew their individual needs. People said all staff were approachable and they felt at ease to raise any concerns with them if needed.

Wellbeing clinics were held at the service where people could visit the nurse for wellbeing checks and any concerns regarding their health. People were supported to access GP services or other health professionals if needed.

People’s privacy and dignity was maintained, and people told us staff were respectful to them and their property when completing care calls. Those people who needed support to prepare meals or drinks were provided with this during calls.

The management team completed regular quality monitoring checks to ensure any areas of improvement were noted and people received the care and support they expected. Areas identified for improvement were acted upon and some of these were detailed on a “You said, we did’ notice board at the entrance of the building.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies in the service supported this practice.

We found some records lacked information. This included information about best interest decisions made. However, records needing improvement were addressed during the inspection visit.

Rating at last inspection

The last rating for this service was Good (published 19 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the servic

Inspection areas



Updated 22 February 2020

The service was safe.

Details are in our Safe findings below.



Updated 22 February 2020

The service was effective.

Details are in our Effective findings below.



Updated 22 February 2020

The service was caring.

Details are in our Caring findings below.



Updated 22 February 2020

The service was responsive.

Details are in our Responsive findings below.



Updated 22 February 2020

The service was well led.

Details are in our Well Led findings below.