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This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 12 March 2020

During an inspection looking at part of the service

About the service

Dana Care is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection 64 people were receiving care and support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us that the service was provided by staff who were caring and supportive. Care was well planned, visits were carefully organised, and care was responsive to people's individual needs.

People had access to healthcare services and were involved in decisions about their care. Partnerships with other agencies and health professionals enabled effective outcomes for people.

Staff knew people well and understood and respected their choices and preferences. Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.

People felt listened to and consulted when planning and agreeing what care and support they needed. People and relatives told us they could confidently raise any concerns, and these were addressed appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People, and where appropriate their relatives, were involved in decisions about their care.

Governance systems and oversight of the service was robust. Issues were identified, and actions taken to address any shortfalls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 4 August 2017).

Why we inspected

This was a planned comprehensive inspection based on the previous rating. This was changed during the inspection to a briefer, focussed inspection in response to the Covid-19 pandemic restrictions.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 17 May 2017

During a routine inspection

Dana Care provides a personal care support service to people in their own home. At the time of this inspection the agency was providing a service to around 70 people, employing 26 members of staff.

This inspection was announced and took place on 17 and 18 May 2017. We told the provider two days before our visit that we would be coming to ensure that the people we needed to talk to would be available.

People’s care and support needs were met. People and relatives highly valued the service provided to them giving many examples of where the staff went ‘the extra mile’ in meeting needs. They reported that staff were highly motivated and always striving to support them in any way they could. The agency responded promptly when people’s needs changed, enabling them to remain at home.

Dana Care offered outstanding end of life care support to people. Staff care for and support people that mattered to the person who was dying with empathy and understanding. Where people had no relatives, care workers sat with them to ensure that they were not on their own.

Staff had been trained in safeguarding adults and were knowledgeable about the types of abuse and how to take action if they had concerns.

Accidents and incidents were monitored to look for any trends where action could be taken to reduce likelihood of recurrence.

Robust recruitment systems were being followed to make sure that suitable, qualified staff were employed in the right numbers for effective running of the service.

Where people needed assistance with their medicines, this was managed safely.

The staff team were trained so that they were equipped with the knowledge and skills for them to fulfil their role effectively.

Staff were well supported through supervision sessions with a line manager, and an annual performance review.

Staff and the manager were aware of the requirements of the Mental Capacity Act 2005 and acted in people’s best interests where people lacked capacity to consent.

People and staff were very positive about the standards of care provided and how the agency responded with every assistance when this was needed. People were treated compassionately as individuals, with staff knowing people’s needs.

People’s care needs had been thoroughly assessed and care plans put in place to inform staff of how to care for and support people. The plans were person centred, up to date and accurate.

There were complaint systems in place and people were aware of how to make a complaint.

The agency was well led with a positive, open culture.

There were systems in place to audit and monitor the quality of service provided to people.