• Services in your home
  • Homecare service

Dana Care

Overall: Good read more about inspection ratings

102 Sandbanks Road, Poole, Dorset, BH14 8DA (01202) 730500

Provided and run by:
Dana Payne Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 19 May 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was with older people.

Service and service type

Dana Care is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection visit. We needed to be sure that people were informed that we would be contacting them by telephone, and we needed a manager to be available to facilitate this inspection.

Inspection activity started on 9 March 2020 and ended on 15 March 2020. We visited the office location on 12 March 2020.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also spoke with commissioners of the service from the local social services department to obtain their views about the service. We used all of this information to help us plan the inspection.

During the inspection

During the inspection we spoke with eight people and three relatives or friends. We also spoke with the provider, registered manager and three staff.

We reviewed a range of records including four care plans and medicines records and information about the management of the service. This included quality assurance records and audits, meeting records and policies and procedures.

After the inspection

We continued to seek clarification from the provider to validate evidence found. This including seeking staff opinions via email and contacting health and social care professionals to ask for their view of the service. We received feedback from two staff.

Overall inspection


Updated 19 May 2020

About the service

Dana Care is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection 64 people were receiving care and support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us that the service was provided by staff who were caring and supportive. Care was well planned, visits were carefully organised, and care was responsive to people's individual needs.

People had access to healthcare services and were involved in decisions about their care. Partnerships with other agencies and health professionals enabled effective outcomes for people.

Staff knew people well and understood and respected their choices and preferences. Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.

People felt listened to and consulted when planning and agreeing what care and support they needed. People and relatives told us they could confidently raise any concerns, and these were addressed appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People, and where appropriate their relatives, were involved in decisions about their care.

Governance systems and oversight of the service was robust. Issues were identified, and actions taken to address any shortfalls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 4 August 2017).

Why we inspected

This was a planned comprehensive inspection based on the previous rating. This was changed during the inspection to a briefer, focussed inspection in response to the Covid-19 pandemic restrictions.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.