You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 May 2020

About the service

Dana Care is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection 64 people were receiving care and support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us that the service was provided by staff who were caring and supportive. Care was well planned, visits were carefully organised, and care was responsive to people's individual needs.

People had access to healthcare services and were involved in decisions about their care. Partnerships with other agencies and health professionals enabled effective outcomes for people.

Staff knew people well and understood and respected their choices and preferences. Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.

People felt listened to and consulted when planning and agreeing what care and support they needed. People and relatives told us they could confidently raise any concerns, and these were addressed appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People, and where appropriate their relatives, were involved in decisions about their care.

Governance systems and oversight of the service was robust. Issues were identified, and actions taken to address any shortfalls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 4 August 2017).

Why we inspected

This was a planned comprehensive inspection based on the previous rating. This was changed during the inspection to a briefer, focussed inspection in response to the Covid-19 pandemic restrictions.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 August 2017

The service was safe.

People were protected from harm because risks were identified and mitigated through risk assessment procedures.

People were supported safely with assistance in taking medicines they required.

There were sufficient staff with the right skills and knowledge to meet people�s needs.

Effective

Good

Updated 19 May 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 4 August 2017

The service was extremely caring.

People reported that the agency and staff went above and beyond that which they were contracted and provided an outstanding service. People described the care they received as �absolutely brilliant�, saying �I can�t speak highly enough of them�.

Staff were highly motivated and provided compassionate care to people.

Staff provided outstanding end of life care to people, providing support to people who were dying and those that were important to them. They ensured that people who had no family were not on their own.

Responsive

Good

Updated 19 May 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 May 2020

The service was well-led.

Details are in our well-led findings below.