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Inspection carried out on 10 December 2019

During a routine inspection

About the service:

Gogomadu Cares is a domiciliary care agency who also provide supported living services to some people. It provides care to people living in their own homes.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 23 people.

People’s experience of using this service:

People and relatives we spoke with told us they felt safe care was delivered by staff. Staff had a good understanding of safeguarding procedures and how to report abuse.

Medication was administered safely and records kept were accurate. Risk assessments were in place to manage risks within people’s lives. These assessments were reviewed and kept up to date.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

People told us that staff arrived on time, and they received the consistent support they required, often from the same staff member they knew well.

Staff were trained to support people effectively, and staff were supervised and felt confident in their roles.

When required, people were supported by staff to prepare food. When required, people had support with healthcare arrangements.

People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff treated people with kindness, dignity and respect and spent time getting to know them.

People were supported in the least restrictive way possible.

Care was personalised to each individual, and people and their relatives had a good relationship with staff.

People and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.

The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.

Audits took place which were effective at finding fault, and appropriate actions were taken.

The service had a registered manager in place, and staff felt well supported by them.

Rating at last inspection:

The last rating for this service was good (published 1 July 2017)

Why we inspected:

This was a planned comprehensive inspection

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection carried out on 25 May 2017

During a routine inspection

‘Gogomadu’ is a small family run domiciliary care agency. The service provided support and care for adults with diverse needs such as, for example, physical or mental health needs, so that they are able to continue living at home in their community. There were three people using this service when we inspected.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were safe. The needs of the people using the service were safely met. Assessments were in place and appropriately acted upon to reduce and manage the risks to people’s health and welfare. People were protected from the risks associated with the recruitment of staff by robust recruitment systems and the provision of appropriate training to all new recruits. There were sufficient numbers of staff available to meet people’s needs.

People’s care plans reflected their needs and care to be provided. Staff were caring, friendly, and responsive to people’s changing needs. They were able to demonstrate that they understood what was required of them to provide people with the care they needed to remain living independently in their local community.

People were treated with dignity and their right to make choices about how they preferred their care to be provided was respected. People’s rights were protected. People knew how to raise concerns and complaints and the provider had appropriate policies and procedures in place to manage such eventualities.

People benefitted from a service that was appropriately managed so that they received their service in a timely and reliable way. There were appropriate procedures in place to support people manage their own medicines as part of an agreed care plan. There were also systems in place to assess and monitor the quality of the service. People’s views about the quality of their service were sought and acted upon.

People were cared for by staff that had access to the support, supervision, and training they needed to work effectively in their roles. There was good leadership with regard to the management of the service.