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Inspection Summary


Overall summary & rating

Good

Updated 24 December 2019

About the service:

Gogomadu Cares is a domiciliary care agency who also provide supported living services to some people. It provides care to people living in their own homes.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 23 people.

People’s experience of using this service:

People and relatives we spoke with told us they felt safe care was delivered by staff. Staff had a good understanding of safeguarding procedures and how to report abuse.

Medication was administered safely and records kept were accurate. Risk assessments were in place to manage risks within people’s lives. These assessments were reviewed and kept up to date.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

People told us that staff arrived on time, and they received the consistent support they required, often from the same staff member they knew well.

Staff were trained to support people effectively, and staff were supervised and felt confident in their roles.

When required, people were supported by staff to prepare food. When required, people had support with healthcare arrangements.

People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff treated people with kindness, dignity and respect and spent time getting to know them.

People were supported in the least restrictive way possible.

Care was personalised to each individual, and people and their relatives had a good relationship with staff.

People and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.

The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.

Audits took place which were effective at finding fault, and appropriate actions were taken.

The service had a registered manager in place, and staff felt well supported by them.

Rating at last inspection:

The last rating for this service was good (published 1 July 2017)

Why we inspected:

This was a planned comprehensive inspection

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 24 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 December 2019

The service was well-led.

Details are in our well-Led findings below.