Medisec Ambulance Service Limited

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

We looked for evidence that the service encouraged learning and improvement while meeting the needs of patients and the community. We checked whether leaders supported staff and worked with partners to provide care that was safe, collaborative, person-focused, and fair.

The service respected diversity in its workforce but did not measure it. It did not always promote innovation or improvement across the organisation and local system. The service also lacked clear systems for accountability and good governance, which showed in how they managed policies.

The service was in breach of regulation for governance at the service.