Stable Lives

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The service had a person-centred approach and included people in their support and goal setting. Staff and managers knew people well and gave people the support they required to meet their individual goals and aspirations. People were supported and empowered to make choices and decisions about their care and support. One staff member told us, “I communicate with service users to find out how they wish to be supported. I respect their choices and their independence.”
 

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Care records and feedback from people and families confirmed relevant health and care professionals were contacted when people needed to see them. One relative told us of how Stable Lives was working in partnership with them to get a diagnosis to allow easier access to services. They told us, “That’s our next step seeing how we can get help with that (diagnosis) and then [person] will be able to access services.”
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People were kept fully informed about their care plan and were involved in reviews about their support.

People had access to information in formats that met their needs, such as easy to read versions of information such as their support plan or social stories. One staff member told us how they tailored their support when seeking consent, “Depending on their capability as documented in their care plan I ask verbally, or through a social story or assistive technology.”
 

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider had a complaints procedure and people felt comfortable raising concerns with staff and managers. Complaints were dealt with in a timely and appropriate way, ensuring people received an outcome. Lessons were learned to ensure practice improved.

People and their relatives were asked about their views and opinions, and any concerns were identified and actioned in a timely way.
 

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff supported people to access services in a timely way. Records showed people were supported with healthcare.

Staff were responsive to people and ensured they received care and support in line with their preferences and needs.

People were treated fairly and equitably.
 

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff had completed training in Equality and Diversity and understood people had a right to receive the care and support that met their specific individual needs.

Staff were responsive to people and ensured they received care and support in line with their preferences and needs in order to reduce inequality. One staff member told us, “With regards to learning disability, I’ve learnt that it takes a while for the service user to assimilate and process what has been said and so I do not need to keep repeating the same thing but to give them time. I can also use social stories to communicate effectively with them.”

We discussed with the provider seeking further advice for people with sensory needs to explore additional assistive technology and options for increasing easier orientation around the home.
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The provider completed regular care reviews with people and their families to ensure people’s care continued to meet their needs and new goals could be set.

Care plans were updated regularly to reflect any changes in need and people’s decisions were seen to be respected and supported.