Stable Lives

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff demonstrated a caring, compassionate attitude towards the people they supported and the care they provided them. One staff member commented, “I treat the person with respect and listen to their voice. I ask them what they would like to do and how they would like to do it. I respect their privacy and personal space, knocking before entering as well as talking to them in a respectful tone.”

People and families were positive about staff. One person told us, “That’s why I like having [Name of staff] around. A relative commented when asked if they thought staff were kind and caring, “Yes absolutely. They do what they need for him as much as what he wants them to do.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans were up to date, personalised and contained detailed information about their likes and dislikes, and how they preferred staff to meet their care needs and wishes. A relative told us, “They always seem to know what to say to [person] to calm [person] down. They understand [person] very well.”
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to live as independently as possible and be part of their local community. One person told us of their involvement in advocacy and disability right groups and campaigns they were involved in, “We talk about bringing people from hospital and did a rally.”

Person centred care plans identified desired outcomes and short-, medium- and long-term goals.

Staff encouraged people to maintain their independence and make choices about their daily care and support. One staff member told us, “For example, I support them in preparing meals, choosing their clothes, or managing personal care as independently as possible.”

One relative told us, “They encourage[person] to put their plates in the sink and watch [person] wash the plates. They teach [person] one or two life skills.” Another relative commented, “They maintain [person’s] independence at the level [person] wishes it to be.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Support plans were detailed and outlined people’s physical, emotional and social needs. Staff knew people well and were able to recognise when people needed additional support through training they had received in positive behaviour support. One staff member told us, “The training helped me to identify triggers of certain behaviours portrayed by the service users, use strategies to prevent escalation while rendering emotional support and meeting the behavioural needs accordingly.”
 

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff from induction were provided with the skills and knowledge to feel confident to provide safe and effective support. Support was provided through supervision and team meetings, and staff achievements were acknowledged through regular feedback.

Staff were positive about the support they received. One staff member told us, “Management is very supportive and listen to our inputs which make us feel valued.”