- Homecare service
Stable Lives
Assessment report published 17 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: 15 to 27 May 2025. The service is a supported living service providing support to people with a range of different needs including people with a learning disability and/or autistic people. At the time of our assessment the service was providing support to 3 people, each in individual supported living settings.
The service is also registered as a domiciliary care agency but at the time of our assessment was not providing this type of support. We therefore did not assess this part of their registration.
We rated this service under our previous methodology in February 2020 where it was inspected and rated as requires improvement overall. At this assessment we reviewed all 5 key questions and rated the provider overall good.
At the last assessment the provider was found to be in breach of the legal regulation relating to good governance. Improvements were found at this assessment, and the provider was no longer in breach of the regulation related to good governance.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This provider was able to demonstrate how they were meeting the underpinning principles of ‘Right support, right care, right culture’.
The provider had processes to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns.
There were enough staff with the right skills, qualifications and experience. Staff received appropriate training, and the management team supported staff through regular supervisions and appraisals. Recruitment systems were in place, but these needed to be reviewed to fully ensure the safe recruitment of staff.
People received care and support from staff who knew them well and understood their needs and considered their preferences.
Risks associated with people’s care and support were identified and action taken to mitigate them.
People and their relatives felt able to raise issues and were confident action would be taken, and improvements would be made.
People's experience of this service
People and their relatives told us they felt safe and were involved in planning their care. One relative told us, “Yes. [Person] is safe.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their families were positive about the quality of their care. One relative told us, “They genuinely care about [Name] and want [person] to get the best out of their life.” Another told us, “Good at being there for [person]. Gets on with them quite well.”
Care records were detailed and showed a person-centred approach. People and their relatives were involved in decisions about their care and care plans reflected their individual needs and wishes.
Family and friends were free to visit, and people visited family and friends. People undertook activities in the community which supported their independence, health, and wellbeing.
People and their relatives felt able to raise issues and were confident action would be taken, and improvements would be made. One person told us, “I know where to go (to raise an issue).
Feedback was regularly sought, and complaints and concerns were used as an opportunity to improve the service.