Updated 5 May 2026
Date of Assessment: 13 May 2026. Otto Schiff Care Home is a residential care home providing support to older people, many of whom were living with dementia and multiple health needs.
The provider delivered care that was safe and person‑centred. People were protected from avoidable harm, and staff understood how to identify and manage risks. The provider had effective systems to monitor safety, including reviewing incidents regularly and sharing learning to reduce the likelihood of recurrence. Staff worked with healthcare professionals to support people’s needs and continuity of care, and regularly reviewed care in line with current guidance and specialist input.
Staff monitored people’s health and wellbeing and supported them to maintain independence and live healthier lives.
People were treated with kindness, dignity and respect. Staff knew people well and delivered care that reflected their individual needs, preferences and cultural backgrounds. The provider placed a strong emphasis on supporting people in line with their Jewish faith and created an environment that supported familiarity and wellbeing for people living with dementia.
The provider met people’s needs through good organisation and delivery of care. Staff responded promptly to changes in people’s needs, and systems such as handovers and electronic care records supported consistent care. People and their relatives were involved in care planning and felt able to raise concerns, and the provider acted on feedback to improve the service.
The service was consistently well‑led. Leaders promoted a positive, open culture and supported staff to deliver person‑centred care. Governance systems were effective in monitoring performance, managing risk and driving improvement. The provider worked in partnership with external organisations and maintained a focus on continuous learning and improvement.