- Care home
Otto Schiff
Assessment report published 24 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 13 May 2026. Otto Schiff Care Home is a residential care home providing support to older people, many of whom were living with dementia and multiple health needs.
The provider delivered care that was safe and person‑centred. People were protected from avoidable harm, and staff understood how to identify and manage risks. The provider had effective systems to monitor safety, including reviewing incidents regularly and sharing learning to reduce the likelihood of recurrence. Staff worked with healthcare professionals to support people’s needs and continuity of care, and regularly reviewed care in line with current guidance and specialist input.
Staff monitored people’s health and wellbeing and supported them to maintain independence and live healthier lives.
People were treated with kindness, dignity and respect. Staff knew people well and delivered care that reflected their individual needs, preferences and cultural backgrounds. The provider placed a strong emphasis on supporting people in line with their Jewish faith and created an environment that supported familiarity and wellbeing for people living with dementia.
The provider met people’s needs through good organisation and delivery of care. Staff responded promptly to changes in people’s needs, and systems such as handovers and electronic care records supported consistent care. People and their relatives were involved in care planning and felt able to raise concerns, and the provider acted on feedback to improve the service.
The service was consistently well‑led. Leaders promoted a positive, open culture and supported staff to deliver person‑centred care. Governance systems were effective in monitoring performance, managing risk and driving improvement. The provider worked in partnership with external organisations and maintained a focus on continuous learning and improvement.
People's experience of this service
People and their relatives were consistently positive about the care and support provided. Feedback indicated people felt safe and well cared for by staff who knew them well and provided personalised support. One relative told us their family member was “definitely 100% safe. Staff know and care about him.”
People experienced care that was kind and compassionate. Relatives described staff as “very kind and caring” and told us they felt their family members were treated with dignity and respect. One person described how their relative felt settled at the service, saying, “If we take him out…when we get back, he says ‘I am home now.’”
People received care from staff who understood their individual needs, including cultural and religious needs. The service supported people in line with their Jewish faith, including diet, religious practices and celebrations, which contributed to people feeling comfortable and respected.
People were supported to maintain their wellbeing and engage in activities. We observed staff interacting positively with people, offering reassurance and support throughout the day. People told us care was of a high standard, with a relative saying their family member received “fantastic care…care workers are completely brilliant.”
People and their families felt able to raise concerns and were confident these would be acted upon. Communication was described as good, and relatives told us they were kept informed about changes in people’s needs.
Overall, feedback from people and their relatives was highly positive, with many stating they would recommend the service. One person told us they would “recommend it 100%,” reflecting confidence in the care provided.