We carried out a review of the data available to us about Caremark (Chiltern & Three Rivers) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark (Chiltern & Three Rivers), you can give feedback on this service.
• The service’s office is based in Chesham. Care is provided in the surrounding areas including Amersham, Rickmansworth, Chorleywood and Croxley Green.
• The service is part of the Caremark brand; a large group of domiciliary care providers.
• The service provided personal care. People received care as part of a package where care workers visited a set number of times each day. A small number of people had full time ‘live-in’ carers who provided 24-hour care in their house.
• At the time of our inspection, 55 people used the service and there were 30 staff.
People’s experience of using this service:
• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was very safe.
• People’s risks were assessed and strategies put in place to mitigate the risks.
• People’s likes, preferences and dislikes were assessed and care packages met people’s desired expectations.
• People and relatives provided consistently positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.
• People’s care was person-centred. The care was designed to ensure people’s independence was encouraged and maintained.
• People were equal contributors to their care plans and reviews. People, and where needed families, were actively engaged in formulation and changes to care packages.
• The service had a strong and robust management structure. The provider had implemented good systems to ensure they continuously measured the safety of people’s care and quality of the service.
• The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good”.
• More information is in our full report.
Rating at last inspection:
• This is the first inspection of this service.
Why we inspected:
• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.