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Caremark (Chiltern & Three Rivers) Good

Inspection Summary


Overall summary & rating

Good

Updated 17 January 2019

About the service:

• The service’s office is based in Chesham. Care is provided in the surrounding areas including Amersham, Rickmansworth, Chorleywood and Croxley Green.

• The service is part of the Caremark brand; a large group of domiciliary care providers.

• The service provided personal care. People received care as part of a package where care workers visited a set number of times each day. A small number of people had full time ‘live-in’ carers who provided 24-hour care in their house.

• At the time of our inspection, 55 people used the service and there were 30 staff.

People’s experience of using this service:

• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was very safe.

• People’s risks were assessed and strategies put in place to mitigate the risks.

• People’s likes, preferences and dislikes were assessed and care packages met people’s desired expectations.

• People and relatives provided consistently positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.

• People’s care was person-centred. The care was designed to ensure people’s independence was encouraged and maintained.

• People were equal contributors to their care plans and reviews. People, and where needed families, were actively engaged in formulation and changes to care packages.

• The service had a strong and robust management structure. The provider had implemented good systems to ensure they continuously measured the safety of people’s care and quality of the service.

• The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good”.

• More information is in our full report.

Rating at last inspection:

• This is the first inspection of this service.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 17 January 2019

The service was safe.

Details are in our findings below.

Effective

Good

Updated 17 January 2019

The service was effective.

Details are in our findings below.

Caring

Good

Updated 17 January 2019

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 17 January 2019

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 17 January 2019

The service was well-led.

Details are in our findings below.