Millfield Nursing and Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. During this assessment we looked at 1 quality statement in responsive. As we assessed some but not all quality statements at this visit it means we use the ratings from the previous inspection for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff and leaders of the service maintained a consistent, person-centered approach. From transitions to care planning and delivery, there was opportunity for people who lived at the service to give insight and collaborate in their care planning.

The provider ensured that celebrations were in place across the home for a range of cultural and religious holidays, to promote an inclusive environment. People were supported to meet their religious needs via church services, provision of religious books, and cultural food options.

The provider ensured there was equity in how people received the care necessary to achieve positive outcomes. For example, one person required specific care equipment due to their needs and the provider had arranged for that equipment to be available. The service had also provided the person with support which helped them to become more aware of their own needs and able to care for themselves. The person had achieved positive outcomes from the provider’s support.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.