Millfield Nursing and Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. During this assessment we looked at 1 quality statement in caring. As we assessed some but not all quality statements at this visit it means we use the ratings from the previous inspection for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were given choices wherever possible, for individuals with limited capacity, choices such as drinks, activities, what they would like to wear, were offered and prompted to enable autonomy wherever possible.

People were offered options of both in house and community-based activities. The activities co-ordinator met with each person individually, to gather information about their social needs and preferences. A brunch club was offered in house to encourage people who may be more socially withdrawn to engage with peers.

A person living at the service told us they found 'staff friendly and approachable and were able to approach staff about anything bothering them.’

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.