This was a comprehensive unannounced inspection carried out on 22 and 27 June 2016. This was our first inspection of the registered provider’s location.Paisley Lodge is situated in Armley, Leeds. Care is provided on two floors for up to 45 older adults living with Dementia. At the time of the inspection, the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
We saw positive practice whilst medicines were administered. However, not all relevant staff had received medication training.
Relatives and staff expressed mixed view about staffing levels. Staff rotas showed nearly all shifts were fully staffed over a four week period, although the registered provider was unable to show us how they calculated staffing levels.
Risks to individuals were recorded and provided staff with sufficient information in order to lower levels of risk. These were reviewed regularly. We identified one person needed an epilepsy risk assessment.
Infection control was mostly well managed, although the kitchen area needed further attention. Regular building maintenance was carried out and the necessary fire safety checks were completed.
People told us they felt safe and relatives agreed with this. Recruitment procedures were mostly safe, although one candidate failed to report a conviction which was not formally assessed. People had good access to healthcare as appropriate referrals were made to a range of services.
Staff were satisfied with the induction they received. Most staff received regular supervision and nearly all staff had a recent appraisal.
Mental capacity assessments were decision specific and covered a wide range of areas. Staff had received training in the Mental Capacity Act 2005 (MCA) and demonstrated their knowledge. Deprivation of Liberty Safeguards (DoLS) were generally well managed, although one application had been submitted for a person who had capacity.
People had a positive mealtime experience. People enjoyed the food and drink provided and we found they received adequate nutrition and hydration. The provision of activities had recently increased which meant they were being provided seven days a week. Records showed people engaged with activities when they wanted to.
Staff were very attentive to people’s needs. We saw positive interaction between staff and people and we found staff knew people very well. Privacy and dignity was protected based on our observations and what people told us.
Care plans were detailed, although we found some examples where information recorded did not match actual practice. Reviews were carried out on a monthly basis and every six months, people and relatives were invited to attend a full review.
Complaints were well managed and people knew how to complain as this information was made available to them. There was a positive culture amongst the staff team who worked well together. Staff told us they were warming towards the registered manager. The area manager had an active presence in the home. We noted audits were carried out, although action plans needed to be formalised. We saw a comprehensive service action plan was in place.
We found a breach of the regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of this report.