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Feng Shui House (Blackburn) Good

Inspection Summary


Overall summary & rating

Good

Updated 15 February 2020

About the service

Feng Shui House Blackburn is a residential care home providing personal care to 12 people aged 65 and over at the time of the inspection. The service can support up to 16 older people. Accommodation is provided in a detached house with bedrooms on two floors.

People’s experience of using this service and what we found

People felt safe in Feng Shui House Blackburn and had no concerns about the care they received. There were enough staff to meet people’s needs and staff had time to engage then in conversation. Medicines were managed safely and the home was clean. The provider had systems to assess and manage risks. People had personal pendant alarms to alert staff if they needed support.

People were supported by staff who were skilled and knowledgeable about their needs. Staff told us they felt well supported by the registered manager and received the training they needed. People told us they liked the food and the registered manager had systems to assess and monitor people’s nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind, caring and respectful towards them. Relatives also confirmed they found staff to be very caring and treated people as if they were part of their family. Staff encouraged people to be as independent as possible and involved them in decisions about their care.

People told us staff knew how they liked to be supported and offered them choices. Care plans contained information on people’s health and communication needs as well as their family background, spiritual needs and social interests. The registered manager reviewed all care plans at least monthly to ensure they accurately reflected people’s needs. Activities were available for people to participate in if they wished.

The provider had systems to assess and monitor the quality of the service. The registered manager carried out regular audits to ensure appropriate levels of safety and quality were maintained at the home. Staff told us the home was well-led and that the registered manager treated everyone equally and fairly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 13 February 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 February 2020

The service was safe.

Effective

Good

Updated 15 February 2020

The service was effective.

Caring

Good

Updated 15 February 2020

The service was caring.

Responsive

Good

Updated 15 February 2020

The service was responsive.

Well-led

Good

Updated 15 February 2020

The service was well-led.