Triple M Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs effectively and reviewed care plans regularly to ensure they reflected current health, wellbeing, and communication requirements. Preservice assessments were completed with people and family members, forming the basis of care plans and risk assessments. Reviews occurred at regular intervals or when needs changed. Care plans included detailed medical histories, such as epilepsy and diabetes, and guidance for staff on managing risks like choking and catheter care.

Staff confirmed they understood people’s needs by following care plans and handovers. One staff member said, “If a client has been in hospital, they have a reassessment before they come home. The care plan gets updated if anything has changed.”

People and family members confirmed care plans were in place and reviewed.

Care and treatment were delivered in line with current legislation and best practice guidance. Care plans reflected evidence-based approaches, including detailed instructions for managing epilepsy, diabetes, and pressure area skin care. Staff demonstrated knowledge of these plans and confirmed training in safeguarding, manual handling, medication, and infection control. A staff member said, “For diabetic people, I look in the care plan about what food they have to avoid.” They added, “I have completed epilepsy training.”

People and family members confirmed staff followed care plans and respected preferences. External professionals also reported confidence in staff understanding and implementing guidance during joint visits.

Staff worked collaboratively within the team and with external professionals to ensure continuity and safe care. Staff described effective communication through electronic apps, and briefings. External professionals told us the registered manager was approachable and responsive, arranging joint visits and adapting care plans as needed.

People and family members confirmed continuity of care and timely updates. Records showed staff stayed for the full length of calls and maintained consistent rotas, which helped build trust and familiarity.

The provider supported people to maintain independence and make healthy choices. Care plans and records of care provided included information about medical conditions and actions to promote wellbeing, such as encouraging fluids and exercises. Staff told us they involved people in conversations about health and promoted healthier options. Family members confirmed that care staff respected their relatives’ choices and supported independence.

The provider monitored care effectively and acted promptly on changes. The management team monitored care through electronic systems, spot checks, and reviews. Care staff said they would call the office if they noticed changes and were confident action would be taken. A staff member said, “If they can’t do the things they used to, I report it to the line manager.”

People and family members confirmed changes were communicated and acted upon.

Consent was consistently sought, and people’s wishes were respected. At the time of inspection, all people had capacity to consent to their care. Family members gave examples of care staff respecting choices. People felt in control of their care and care plans documented consent and included guidance for staff. Staff understood their mental capacity responsibilities and confirmed training. Staff also understood their responsibilities in relation to consent and that people had the right to decline planned care. A staff member said, “I presume everyone has mental capacity unless proven otherwise.” Another staff member told us, “If someone refuses support, I report it to the line manager.”