- Homecare service
Triple M Healthcare Ltd
Triple M Healthcare Ltd received a good rating in its last report, published on 5 December 2025. We will add the results of that assessment to this page soon.
Assessment report published 13 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 27 February to 31 March 2026. The service is a care at home service providing support to adults of all ages living with physical disabilities, dementia, learning disabilities and autistic people. At the time of our assessment there were 3 older people receiving the regulated activity of personal care.
Family members told us they felt safe and well cared for. Staff were described as kind, respectful, and attentive to individual needs. There was strong continuity of care, with people receiving support from familiar care staff who understood their
preferences and routines. Staff promoted independence and choice, and care plans reflected people’s personal histories and health needs. Feedback from external professionals was positive, confirming staff were responsive and worked collaboratively.
One of the provider’s directors was also the registered manager. They had systems for reporting and learning from incidents, complaints, and safeguarding concerns. Staff understood their responsibilities and had completed relevant training, including safeguarding, infection control, and condition-specific training such as epilepsy and diabetes. Medicines were managed safely, and records showed they were administered as prescribed. People confirmed personal protective equipment (PPE) were used appropriately, and infection prevention measures were in place.
Care plans and risk assessments were detailed and regularly reviewed. They included guidance for managing complex needs such as catheter care, epilepsy, and pressure area care. Staff demonstrated knowledge of these plans and how to escalate concerns. The electronic care system supported monitoring and alerts for missed visits or medication issues.
Leadership was visible and supportive. The registered manager had a clear vision for delivering person-centred care and shared this with care staff during induction and supervision. Governance systems included audits, spot checks, and training oversight. Recruitment processes were undertaken with relevant pre-employment checks completed.
Triple M Healthcare is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not providing the regulated activity personal care for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. We found the provider’s procedures guaranteed people with a learning disability and autistic people respect, equality, dignity, choice and independence. They also ensured good access to local communities, in line with what most people take for granted.
People's experience of this service
People and their family members were consistently positive about the care and support they received. They told us they felt safe and well cared for and described how staff responded promptly in emergencies and adapted care to meet changing needs. A family member told us, “When [relative] came out of hospital, nothing was too much trouble.”
People said staff were skilled, patient, and respectful. They valued continuity of care and told us care staff often stayed beyond their allotted time to ensure tasks were completed. People felt confident staff understood their health needs, including
dementia, and supported them appropriately. They said consent was always sought and their choices respected, including when they declined care.
Family members told us staff encouraged independence and supported with meals, shopping, and exercises recommended by professionals. They said care staff explained what they were doing and liaised effectively with other professionals, such as district nurses and GPs. Family members told us that staff communicated well and kept them informed of any changes.
Everyone we spoke with described staff as kind and caring. They said care staff knew their preferences and treated them with dignity. No concerns about confidentiality were raised. They also spoke warmly about the registered manager, describing them as approachable and responsive. One family member said, “When Triple M took over, the worry was gone.”
People told us they had care plans and reviews, and that changes were discussed with them and their families. They felt the service was well led and praised the continuity of care and excellent communication. They all said they would recommend the service to others. A family member told us, “I don’t think they can do better… polite, kind, 10 out of 10, always answer.”