We carried out a review of the data available to us about Warwickshire Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Warwickshire Supported Living, you can give feedback on this service.
Warwickshire Supported Living is registered as a domiciliary care service which provides personal care to people in their own homes and supported living accommodation. At the time of our inspection 13 people were being supported with personal care.
People’s experience of using this service:
Staff vacancies had recently improved. Although there had been a reliance on agency workers, people now received care from staff that knew them well.
Staff were recruited safely, and processes checked the background of potential new staff.
Staff understood how to keep people safe and how to report any concerns they may have.
Staff knew about the risks associated with people’s health and wellbeing and understood how to minimise risks to them.
Accidents and incidents had been recorded and any immediate action had been taken to reduce the risk of the event happening again. Overall analysis to identify patterns and trends were being improved.
Staff supported people to take their medicines in line with their personal preferences. Where medication errors had occurred, medical advice had been sought to ensure people’s safety.
Staff understood how to prevent the spread of infection.
People’s needs were assessed to ensure they could be met by the service.
Staff received a thorough induction and had access to the training and guidance they needed to complete their role well.
People made their own decisions about their care and were supported by staff who understood the principles of the Mental Capacity Act 2005.
People were offered choices. For example, in the meals and drinks they were offered.
Staff respected people’s rights to privacy and dignity.
People received information about the service in a way that was appropriate to their needs.
Care plans were personalised and contained the information and guidance staff needed to support people to achieve their goals and aspirations.
Systems were in place to manage and respond to any complaints or concerns raised.
The registered manager had systems and processes to monitor quality within the home. Any identified issues were addressed.
The registered manager understood their regulatory responsibilities and shared information with stakeholders. However, there was one occasion had not been done in a timely way.
Lessons had been learned when things went wrong.
Rating at last inspection:
Good. (The last report was published on 11 November 2016).
Why we inspected:
This was a planned inspection to confirm that the service remained good.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service was last inspected on 30 January 2014, when we found the provider was compliant with the essential standards described in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.
Warwickshire Supported Living is registered to provide personal care to people living in their own homes, including supported living locations. At the time of our visit the agency supported 17 people with personal care. Support hours provided by the agency depended on people’s assessed needs. Some people required 24 hour support.
The service had a registered manager. A requirement of the provider’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider regularly sought feedback from people and relatives. There were systems in place to monitor the quality and safety of the service provided.
There were enough suitably qualified care workers to meet people’s needs effectively. People received their care and support from care workers who they knew, and at the times needed. The provider conducted pre-employment checks prior to staff starting work, to ensure their suitability to support people in their homes.
The manager understood their responsibility to comply with the relevant requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Care workers gained people’s consent before they provided personal care and knew how to support people to make decisions.
People and relatives told us they felt safe using the service and care workers understood how to protect people from abuse. Risks to people’s safety inside and outside their homes were identified and care workers understood how these should be managed. Systems were in place to manage people’s medicines safely and care workers had received training to do this.
People were supported with dignity and respect. People were enabled to live as independently as possible, according to their needs and abilities. People told us care workers were caring, understood their needs and supported them to achieve their goals.
Care workers completed training considered essential to meet people’s needs safely and effectively. Care workers completed an induction when they joined the service and had their practice regularly checked by a member of the management team.
Care workers supported people to see healthcare professionals when needed and people who required support had enough to eat and drink.
People were involved in planning and reviewing their care. Care plans and risk assessments contained relevant information for care workers to help them provide the care and support people required. Changes to people’s care and support needs in some care records were not clearly documented. The service manager was taking action to rectify this.
People knew how to raise any concerns and were confident these would be listened and responded to effectively. People and relatives did not have any complaints about the service
People, relative’s and care workers felt the management team were approachable. Care workers felt valued because the management team listened to their views.