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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 21 May 2019

About the service:

Warwickshire Supported Living is registered as a domiciliary care service which provides personal care to people in their own homes and supported living accommodation. At the time of our inspection 13 people were being supported with personal care.

People’s experience of using this service:

Staff vacancies had recently improved. Although there had been a reliance on agency workers, people now received care from staff that knew them well.

Staff were recruited safely, and processes checked the background of potential new staff.

Staff understood how to keep people safe and how to report any concerns they may have.

Staff knew about the risks associated with people’s health and wellbeing and understood how to minimise risks to them.

Accidents and incidents had been recorded and any immediate action had been taken to reduce the risk of the event happening again. Overall analysis to identify patterns and trends were being improved.

Staff supported people to take their medicines in line with their personal preferences. Where medication errors had occurred, medical advice had been sought to ensure people’s safety.

Staff understood how to prevent the spread of infection.

People’s needs were assessed to ensure they could be met by the service.

Staff received a thorough induction and had access to the training and guidance they needed to complete their role well.

People made their own decisions about their care and were supported by staff who understood the principles of the Mental Capacity Act 2005.

People were offered choices. For example, in the meals and drinks they were offered.

Staff respected people’s rights to privacy and dignity.

People received information about the service in a way that was appropriate to their needs.

Care plans were personalised and contained the information and guidance staff needed to support people to achieve their goals and aspirations.

Systems were in place to manage and respond to any complaints or concerns raised.

The registered manager had systems and processes to monitor quality within the home. Any identified issues were addressed.

The registered manager understood their regulatory responsibilities and shared information with stakeholders. However, there was one occasion had not been done in a timely way.

Lessons had been learned when things went wrong.

Rating at last inspection:

Good. (The last report was published on 11 November 2016).

Why we inspected:

This was a planned inspection to confirm that the service remained good.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 21 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 21 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 May 2019

The service was well-led

Details are in our Well-Led findings below.