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Norwich Street Dental Surgery


Inspection carried out on 7 May 2013

During a routine inspection

We spoke to two people while they waited to see the dentist. Each person spoke positively about the practice, describing the staff as "Lovely" and as offering very good �...customer care.�

People told us that they felt safe in the surgery and were confident that they could raise any concerns with the staff. They told us that they were always given detailed explanations of their treatment plans and that they were able to discuss the plans with the dentist. This showed that people expressed their views and were involved in making decisions about their care and treatment.

We saw staff treating people politely and with respect. One person told us, "I�m very happy with the dentist and the team." The staff behaved in a professional manner and had the appropriate knowledge, skills and qualifications to support people.

People were offered treatment in a clean and hygienic environment. There was a separate decontamination room for the cleaning and sterilisation of dental instruments and waste material was stored and disposed of in a safe manner.