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Inspection Summary

Overall summary & rating


Updated 12 October 2019

About the service

30a Charlton Road is a care home providing accommodation and personal care support for up to four people with learning and physical disabilities. At the time of the inspection the home was providing care and support to four people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People and their relatives gave us positive feedback about their safety and told us that staff treated them well. The provider had a policy and procedure for safeguarding adults and the registered manager and staff understood what abuse was, the types of abuse, and the signs to look for. Risk assessments and management plans were completed for people and the home environment to ensure safety. There was a system to manage accidents and incidents and to reduce them happening again. People were supported by effectively deployed staff. There were effective recruitment and selection procedures in place to ensure people were safe and supported by staff that were suitable for their roles. People received their prescribed medicine and were protected from the risk of infection.

People’s needs were assessed to ensure these could be met by the service. Where appropriate, staff involved relatives in this assessment. The provider trained staff to support people and meet their needs. Staff supported people to eat and drink enough and to maintain good health. The provider worked with other external professionals to ensure people received effective care. People’s capacity to consent to their care and support was documented.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people and showed an understanding of equality and diversity and people were treated with dignity, and their privacy was respected. People and their relatives were involved in the planning and review of their care and people were supported to be as independent as possible.

Care plans were person centred and contained information about people’s personal life and social history, their health and social care needs. The provider had a clear policy and procedure for managing complaints and this was accessible to people and their relatives in a format that met their needs.

The provider had a policy and procedure to provide end-of-life support to people. However, people did not require end-of-life support at the time of the inspection. The provider had systems and process in place to monitor the quality of the service. The registered manager and staff worked well together as a team. People who used the service completed satisfaction surveys and the results were positive. The registered manager remained committed to working in partnership with other agencies and services to promote the service and to achieve positive outcomes for people.

The service applied the principles and values consistently of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possibl

Inspection areas



Updated 12 October 2019

The service was safe

Details are in our safe findings below.



Updated 12 October 2019

The service was effective

Details are in our effective findings below.



Updated 12 October 2019

The service was caring

Details are in our caring findings below.



Updated 12 October 2019

The service was responsive

Details are in our responsive findings below.



Updated 12 October 2019

The service was well-led

Details are in our well-Led findings below