Updated
4 March 2025
Starcross Trading Ltd trades as BEARS (British Emergency Ambulance Response Service), it is operated by Starcross Trading Limited. BEARS is an independent ambulance service providing both an emergency and urgent care (EUC) and a patient transport service (PTS) to both adults, children and young people. This includes the transfer of high dependency patients, paediatric and neonatal intensive care transfers, non-emergency transfers and secure/mental health patient transfers and a paramedic service. Journeys are made to various locations within and outside London. The service has vehicles operated by emergency care assistants, emergency medical technicians and paramedics. The provider is registered for the regulated activities of Transport services, triage and medical advice provided remotely and Treatment of disease, disorder and injury.
Emergency and urgent care
Updated
22 March 2024
We carried out this assessment following information of concern around staffing issues and poor performance. We inspected 10 quality statements across the safe, caring and well-led key questions and have combined the scores for these areas with scores from the last inspection to give the rating. There was a good safety culture where events were investigated, and learning was embedded to promote good practice. The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
Patient transport services
Updated
22 March 2024
Starcross Trading Ltd trades as BEARS (British Emergency Ambulance Response Service), it is operated by Starcross Trading Limited. BEARS is an independent ambulance service providing both an emergency and urgent care (EUC) and a patient transport service (PTS) to both adults, children and young people. This includes the transfer of high dependency patients, paediatric and neonatal intensive care transfers, non-emergency transfers and secure/mental health patient transfers and a paramedic service. Journeys are made to various locations within and outside London. The service has vehicles operated by emergency care assistants, emergency medical technicians and paramedics. The provider is registered for the regulated activities of Transport services, triage and medical advice provided remotely and Treatment of disease, disorder and injury.
We carried out this assessment following information of concern around staffing issues and poor performance. We inspected 10 quality statements across the safe, caring and well-led key questions. The service demonstrated an effective safety culture where events were investigated, and learning was embedded to promote good practice.