We carried out a review of the data available to us about SRS Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SRS Care Limited, you can give feedback on this service.
The provider is registered with us to provide personal care and support for people who live in their own homes. They were supporting 24 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People continued to be supported in a safe way. Risks to people were assessed and reviewed and lessons learnt when things went wrong. There were sufficient staff available for people. Medicines were administered as prescribed. Infection control procedures were followed in people's homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. There needs were assessed and considered. People were offered a choice at mealtimes.
People were happy with the staff that supported them and the care they received. People were encouraged to be independent, offered choices and their privacy and dignity was maintained.
People received care based on their assessed needs and preferences. People had the opportunity to participate in activities or pastimes they enjoyed. There was a complaints procedure in place, which was followed.
There were systems in place to monitor the quality of the service provided and drive improvements when needed. Staff felt supported and listened to. Feedback was sought from people and relatives who used the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (Published 21 July 2017)
Why we inspected
This was a planned inspection based on the previous rating.
SRS Care Limited is a domiciliary care agency that provides personal care and support to people in their own homes. At the time of our visit, the agency was providing a service to 35 people. The frequency and duration of visits across the service varied dependent on people’s needs.
There was a registered manager in post who was present during the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe and comfortable with the support provided by regular care staff. Staff knew how to recognise and report signs of abuse. The registered manager ensured there were enough staff to meet people’s needs in an unrushed manner. The provider completed relevant checks to make sure staff were suitable to work with people who used the service.
Staff were aware of their responsibility to report accidents and incidents. The registered manager analysed these to establish if there were any trends and took action to prevent reoccurrence as necessary.
People were aware of the risks associated with people’s needs and their home environment and how to minimise them.
People and their relatives were confident in staff’s knowledge and ability to meet their individual needs. Staff received training and guidance relevant to their roles and were able to approach the management team for support at any time.
Staff sought people’s consent before supporting them, and respected their wishes when they declined support. Where people had difficulty communicating their needs verbally, staff provided information in a way they could understand to enable them to make their own decisions
People received support with food and drink where required. Staff supported people to access health care professionals as and when needed.
People found staff to be kind, caring and considerate. People were involved in decisions about their care and felt listened to. Staff treated people and their homes with dignity and respect. Staff encouraged people to remain as independent as possible to enable them to stay in their own home for as long as possible.
People received care and support that was personal to them. The service was responsive and changes were made on request. People's care plans were regularly reviewed and updated as required.
People and their relatives felt confident and able to raise concerns with staff should the need arise.
People and their relatives found staff and management friendly and approachable. People were impressed with how the service was run and with the standard of care provided.
There was a positive working culture at the service. The registered had a clear vision service which was shared and worked towards by care staff and the management team.
The registered manager had a range of quality assurance checks in place to drive improvement in the service.