SRS Care Limited

Updated 8 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

The service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours' notice of the inspection as we needed to be sure that the provider or manager would be in the office to support the inspection.

Inspection activity started on 27 January 2020 and ended on 28 January 2020. We visited the office location on 28 January 2020.

What we did before the inspection

We checked the information, we held about the service and the provider. This included notifications the provider had sent to us about incidents at the service. A notification is information about events that by law the registered persons should tell us about. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account in making our judgements in this report. We used all of this information to plan our inspection.

During the inspection

During our inspection we spoke with three people who used the service. We also spoke with one member of care staff and the registered manager to check that standards of care were being met.

We looked at care records for three people. We checked the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits carried out to ensure people received a good service.

Updated 8 February 2020

About the service

The provider is registered with us to provide personal care and support for people who live in their own homes. They were supporting 24 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People continued to be supported in a safe way. Risks to people were assessed and reviewed and lessons learnt when things went wrong. There were sufficient staff available for people. Medicines were administered as prescribed. Infection control procedures were followed in people's homes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. There needs were assessed and considered. People were offered a choice at mealtimes.

People were happy with the staff that supported them and the care they received. People were encouraged to be independent, offered choices and their privacy and dignity was maintained.

People received care based on their assessed needs and preferences. People had the opportunity to participate in activities or pastimes they enjoyed. There was a complaints procedure in place, which was followed.

There were systems in place to monitor the quality of the service provided and drive improvements when needed. Staff felt supported and listened to. Feedback was sought from people and relatives who used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Published 21 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.