We carried out a review of the data available to us about Bay Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bay Home Care, you can give feedback on this service.
Bay Home Care is a domiciliary care service providing personal care to people in the community. The service provides support to both older and younger people, people with dementia, mental health needs, learning disabilities, and/or autism. At the time of our inspection there were 45 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 21 people received personal care.
People’s experience of using this service and what we found
Most people were happy with the support they received. They told us they felt safe with their support, and staff knew their needs well. There were some people who were not always happy with the times of their care, however they were happy with the care workers supporting them.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Support was delivered in people’s own private homes.
Right Care:
The care was person-centred, dignified, and promoted individuals’ human rights. People had different interests and activities and their care was designed to their own personal needs.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. Relatives told us that they are happy with the support their relative receives and they are happy with Bay Home Care
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 November 2017).
Why we inspected
We undertook this focused inspection as part of a random selection of services rated Good and Outstanding to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bay Home Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
The service moved to a new address in March 2016. This meant the provider had to apply to change their registration with us. We carried out an assessment of the service as part of the registration application and found that the service was likely to be safe, effective, caring, responsive and well-led.
Bay Home Care provides personal care and support to adults living in their own homes. The agency is based in Grange over Sands and provides support to people living in Grange over Sands and the surrounding areas. At the time of our inspection there were 44 people receiving personal care from the service.
There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received the support they needed from staff who they knew. They were supported to remain living in their homes and valued the service they received.
The staff treated people in a kind and caring way. They treated people who used the service, their homes and families with respect.
There were appropriate arrangements in place to ensure the effective management of the service. The owners of the service worked providing people’s care. This meant they maintained good oversight of the quality of the service.
People knew the owners well and could speak to them if they had any concerns about the service provided.
People were protected against harm and abuse and risks to their safety were identified and managed.
The staff were trained to provide people’s care. There were enough staff to provide the support people required. Robust systems were used when new staff were employed to check they were suitable to work in people’s homes.
People received the support they needed to take their medicines and to access health care services. People were supported to maintain good health.
People agreed to the care they received and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Care was planned and provided to meet people’s needs. The service was provided in a way that took account of people’s preferences.
The registered manager had a procedure for receiving and responding to concerns. People were asked for their views and action was taken in response to their comments.