You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2017

This announced inspection took place on 27 September 2017. We last inspected this service in July 2015. At that inspection we rated the service as good.

The service moved to a new address in March 2016. This meant the provider had to apply to change their registration with us. We carried out an assessment of the service as part of the registration application and found that the service was likely to be safe, effective, caring, responsive and well-led.

Bay Home Care provides personal care and support to adults living in their own homes. The agency is based in Grange over Sands and provides support to people living in Grange over Sands and the surrounding areas. At the time of our inspection there were 44 people receiving personal care from the service.

There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received the support they needed from staff who they knew. They were supported to remain living in their homes and valued the service they received.

The staff treated people in a kind and caring way. They treated people who used the service, their homes and families with respect.

There were appropriate arrangements in place to ensure the effective management of the service. The owners of the service worked providing people’s care. This meant they maintained good oversight of the quality of the service.

People knew the owners well and could speak to them if they had any concerns about the service provided.

People were protected against harm and abuse and risks to their safety were identified and managed.

The staff were trained to provide people’s care. There were enough staff to provide the support people required. Robust systems were used when new staff were employed to check they were suitable to work in people’s homes.

People received the support they needed to take their medicines and to access health care services. People were supported to maintain good health.

People agreed to the care they received and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care was planned and provided to meet people’s needs. The service was provided in a way that took account of people’s preferences.

The registered manager had a procedure for receiving and responding to concerns. People were asked for their views and action was taken in response to their comments.

Inspection areas

Safe

Good

Updated 16 November 2017

The service was safe.

People were safe and protected from abuse and avoidable harm.

There were enough staff to provide the support people required. People knew which staff would be attending their homes for each visit.

People received the support they required with taking their medicines.

Effective

Good

Updated 16 November 2017

The service was effective.

People were supported by staff who were trained and skilled to provide their care.

People’s rights were respected and they consented to their own care.

People received the support they needed to maintain their health.

Caring

Good

Updated 16 November 2017

The service was caring.

Staff were kind and caring to people and treated them, their homes and families with respect.

People received a high standard of care and valued the service they received.

People’s privacy, dignity and independence were respected.

Responsive

Good

Updated 16 November 2017

The service was responsive.

People were included in planning and agreeing to their care and received the support they needed.

The service was provided to take account of people’s preferences and wishes.

The registered manager had a procedure for receiving and managing complaints about the service.

Well-led

Good

Updated 16 November 2017

The service was well-led.

People knew the managers of the service and how to contact them.

People were asked for their views and action was taken in response to their comments.

The owners of the service worked delivering people’s support and maintained oversight of the quality of the service.