28 April 2016
During a routine inspection
Headquarters Insight Rehabilitation Specialists (Insight Rehabilitation Specialists) provides care and services for people with acquired brain injury (ABI). It currently has seven staff providing services to four people. The head office is located in Carlisle, Cumbria.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff working in the service were aware of different types of abuse and knew how to report it.
Medicines were stored in people’s own homes and managed appropriately.
Risk assessments were carried out and plans put in place to reduce risks to people’ safety and welfare.
Staff had been provided with mandatory training and given training specific to their role. Staff had undertaken additional vocational qualifications.
The service assessed people’s nutritional and hydration needs and provided support accordingly. This included helping people to maintain a healthy lifestyle.
Staff had developed good relationships with people and communicated in a warm and caring manner.
Staff were aware of how to treat people with dignity and respect. Policies were in place that outlined acceptable standards in this area.
Support plans were easy to read and based on assessment and reflected the needs of people.
There was a complaints procedure in place that outlined how to make a complaint and how long it would take to deal with.
The registered manager had a clear idea about the future of the service.