Archived: Insight Rehabilitation Specialists

Updated 8 June 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 28 April and 9 May 2016 and was announced because we wanted to ensure that the provider was present during the inspection.

The inspection was carried out by one adult social care inspector.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. We planned the inspection using this information.

We spoke with one of the people who used the service, the provider who was also the registered manager and one member of staff.

We looked at records of written care plans and other policies and records that related to the service. We looked at two staff files which included supervision, appraisal and induction. We saw a record of training and a training plan. We looked at quality monitoring documents.

Updated 8 June 2016

This unannounced inspection took place on 28 April and 9 May 2016. This service was last inspected in February 2014 and was compliant with the standards we looked at.

Headquarters Insight Rehabilitation Specialists (Insight Rehabilitation Specialists) provides care and services for people with acquired brain injury (ABI). It currently has seven staff providing services to four people. The head office is located in Carlisle, Cumbria.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff working in the service were aware of different types of abuse and knew how to report it.

Medicines were stored in people’s own homes and managed appropriately.

Risk assessments were carried out and plans put in place to reduce risks to people’ safety and welfare.

Staff had been provided with mandatory training and given training specific to their role. Staff had undertaken additional vocational qualifications.

The service assessed people’s nutritional and hydration needs and provided support accordingly. This included helping people to maintain a healthy lifestyle.

Staff had developed good relationships with people and communicated in a warm and caring manner.

Staff were aware of how to treat people with dignity and respect. Policies were in place that outlined acceptable standards in this area.

Support plans were easy to read and based on assessment and reflected the needs of people.

There was a complaints procedure in place that outlined how to make a complaint and how long it would take to deal with.

The registered manager had a clear idea about the future of the service.