Archived: New Horizon Gloucester Limited

Updated 2 November 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 October 2016 and was announced. We gave the service notice of the inspection because it is small and the registered manager works part time. We needed to be sure that they would be in. The inspection was carried out by one inspector. We spoke with the two people using the service, the registered manager and two support staff. Following the inspection we spoke on the telephone to three members of staff and two relatives of the people using the service. We reviewed records for the two people using the service and checked records relating to staff recruitment, support and training and the management of the service.

Before the inspection the provider completed a provider information return (PIR) in April 2016. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Before this inspection we reviewed information we have about the service including notifications. A notification is a report about important events which the service is required to send us by law.

Updated 2 November 2016

This inspection took place on the 10 October 2016 and was announced. We gave the service notice of the inspection because it is small and the registered manager works part time. We needed to be sure that they would be in.

New Horizon Gloucester Limited is a domiciliary care agency providing care and support for two people in their own homes.

New Horizon Gloucester Limited had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks to people’s safety were identified, assessed and appropriate action taken. People’s medicines were safely managed. There were sufficient staff for people’s needs recruited using robust procedures. People were provided with individualised care and support by staff that knew their needs well.

People were treated with kindness, their privacy and dignity was respected and they were supported to develop their independence and keep in contact with relatives. People were involved in the planning and review of their care and were supported to engage in activities or their choice.

Staff received support to develop knowledge and skills for their role and were positive about their work with people. The registered manager was accessible to people using the service and staff. There were improvements to systems to check the quality of the service provided including questionnaires for people using the service, their representatives and staff.