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Bhandall Dental Practice - Stanley Road


Inspection carried out on 17 September 2012

During a routine inspection

During our inspection we did not meet any people using the service however, afterwards we spoke to five people by phone who had recently used this dentist. Those people were happy with the service and the treatment they had received. One person told us �The dentist is very good�. Another person said �The whole set up is very good and they are very good with the patients�.

People told us that they were treated with dignity and were shown respect. One person told us �They were friendly and polite�.

We found that people had received the care and treatment they needed. One person said �I am very happy with the treatment I have had to date�.

We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice. One person told us �The place always looks clean�.

We saw that there were procedures in place for the safe recruitment of staff which meant that people using the practice were protected from being treated by unsuitable staff.

We saw that processes were in place to monitor quality and that some changes had been made where the provider had identified that these had been needed to improve the service provided.