Henleigh Hall Care Home

Henleigh Hall Care Home is a purpose-built nursing home that provides care for up to 62 older people, across three units named, Porter, Rivelin and Loxley. The home provides accommodation, personal care and nursing care.

We found the following examples of good practice.

• The provider went into early lockdown and preparations around infection prevention and control were made in advance of and escalation in the spread of COVID– 19.

• All visitors are asked to complete a visitor’s declaration form which includes their contact information and their temperature is checked. Hand sanitiser is provided in the entrance area and visitors are required to wear personal protective equipment (PPE) provided by the home. For example, a mask, apron and gloves. The home has a booking system in place to stagger visitors and visiting times. Visitors have no contact with other people living at the home and have minimal contact with the nursing home staff. Visits have been taking place in the garden area and a gazebo has been provided.

• Dedicated staff including cleaning staff are deployed in specific units in the home to reduce the risk of cross contamination and infection across units. Staff wear appropriate PPE and follow the current guidance. The home is not reliant on agency staff to cover staff absences as they have a good supply of bank staff.

• Staff have provided additional social care support to people to help them maintain their mental wellbeing. The innovative use of technology has enabled relatives to stay in touch with their family members. The home has found creative ways to provide activities and entertainment throughout the pandemic. For example, people have been supported to send and receive postcards from local schools.

• New admissions are tested for COVID-19 and the results are known before they are admitted to the home. All new admissions are isolated in their rooms for 14 days. Staff dedicate time to spend with new admissions to support them through their isolation period and adjusting to their new home.

Henleigh Hall is a purpose-built nursing home that provides care for up to 62 older people, across three units named, Porter, Rivelin and Loxley. At the time of our inspection 53 people were living at the home.

People’s experience of using this service and what we found

People had access to a range of meaningful and varied activities. These activities had positively impacted on people living at the home. All staff took pride in their work and our conversations with them showed they worked as a team to create a better quality of life for people. Care plans were detailed and included people’s personal preferences and choices.

People requiring end of life care were supported in a dignified and comforting way. The service pro-actively sought people's feedback about the service and this meant people did not often feel the need to complain.

Prior to people receiving a service at the home, an assessment took place to ensure the person’s needs could be met. Staff received training and support to ensure they had the skills to carry out their role. People were supported to maintain a healthy and balanced diet.

People were safeguarded from the risk of abuse. Without exception staff had confidence the registered manager would take appropriate actions to keep people safe. People’s needs had been assessed and risks associated with their care and support had been identified and action taken to minimise them. People’s medications were managed safely to ensure people received medicines as prescribed.

We observed staff interacting with people and found they were polite, kind and caring. We observed lots of friendly and appropriate banter between staff and people. We saw staff were thoughtful and respected people’s dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff team worked well with other services to ensure people received timely and appropriate care. The home was designed to meet the needs of people using the service.

The management team were dedicated to ensuring people received person centred care. The registered manager had an easy to follow management system in place which was effective and understood by other members of the management team. The registered manager ensured lessons were learned when things went wrong and saw the process as a learning opportunity. The home was clean and well maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on August 2016 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.