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Henleigh Hall Care Home Good

The provider of this service changed - see old profile

We have removed an inspection report for Henleigh Hall Care Home from 24 October 2017. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.

Inspection Summary

Overall summary & rating


Updated 5 March 2020

About the service

Henleigh Hall is a purpose-built nursing home that provides care for up to 62 older people, across three units named, Porter, Rivelin and Loxley. At the time of our inspection 53 people were living at the home.

People’s experience of using this service and what we found

People had access to a range of meaningful and varied activities. These activities had positively impacted on people living at the home. All staff took pride in their work and our conversations with them showed they worked as a team to create a better quality of life for people. Care plans were detailed and included people’s personal preferences and choices.

People requiring end of life care were supported in a dignified and comforting way. The service pro-actively sought people's feedback about the service and this meant people did not often feel the need to complain.

Prior to people receiving a service at the home, an assessment took place to ensure the person’s needs could be met. Staff received training and support to ensure they had the skills to carry out their role. People were supported to maintain a healthy and balanced diet.

People were safeguarded from the risk of abuse. Without exception staff had confidence the registered manager would take appropriate actions to keep people safe. People’s needs had been assessed and risks associated with their care and support had been identified and action taken to minimise them. People’s medications were managed safely to ensure people received medicines as prescribed.

We observed staff interacting with people and found they were polite, kind and caring. We observed lots of friendly and appropriate banter between staff and people. We saw staff were thoughtful and respected people’s dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff team worked well with other services to ensure people received timely and appropriate care. The home was designed to meet the needs of people using the service.

The management team were dedicated to ensuring people received person centred care. The registered manager had an easy to follow management system in place which was effective and understood by other members of the management team. The registered manager ensured lessons were learned when things went wrong and saw the process as a learning opportunity. The home was clean and well maintained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The service was registered with us on August 2016 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 March 2020

The service was safe.

Details are in our safe findings below.



Updated 5 March 2020

The service was effective.

Details are in our effective findings below.



Updated 5 March 2020

The service was caring.

Details are in our caring findings below.



Updated 5 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 5 March 2020

The service was well-led.

Details are in our well-Led findings below.