DCAS Direct Personnel Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider promoted a culture based on openness, fairness, inclusion and respect for people’s rights. Leaders encouraged people, staff and other stakeholders to contribute their views and recognised the importance of diversity and equality within the service.

The provider considered people’s individual circumstances, backgrounds and experiences when planning and delivering care and support. This helped ensure people were treated fairly and their individual needs and preferences were recognised and respected.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider monitored the operation of the service to ensure expected standards of care were maintained. Managers used a range of monitoring processes, including audits, spot checks, supervision and competency reviews, to identify any concerns and provide staff with feedback and support.

People’s care records were reviewed to make sure information remained current and reflected their individual needs, preferences and risks.

Staff described managers as approachable and responsive. A member of staff said, “My managers are very supportive. Anytime I raise any concern they will listen to me help me.” This indicated staff felt able to seek guidance and raise concerns with the management team.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had arrangements in place to support learning and ongoing improvement. Information from audits, feedback and changes in good practice was used to identify where the service could develop, and relevant learning was shared with staff.

Staff were encouraged to reflect on their practice, contribute ideas and develop their knowledge and skills. Training was used to support staff to provide effective care and respond to people’s individual needs. A member of staff said, “I've been really well trained by management and that allows me to do my job really well.”