DCAS Direct Personnel Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of decisions about their care and treatment. Staff involved people in planning and reviewing their support and took account of their views, preferences and desired outcomes. When people’s needs or circumstances changed, the provider worked with them and, where appropriate, those important to them to agree how their care should be adapted.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider gave people opportunities to share their views, raise concerns and contribute to decisions about their care and support. Feedback was gathered through discussions, reviews and other engagement processes, and staff took account of people’s preferences when planning and delivering care.

People were kept informed when changes were made, helping them understand how their views had been considered. A member of staff said, “I respect [person’s] boundaries and the way [person] wants to be cared for.” This showed staff recognised the importance of listening to people and respecting how they wished to be supported.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who may be more likely to experience inequality in their care or outcomes. They considered people’s individual circumstances, communication needs, protected characteristics and any barriers they experienced. Care, support and treatment were adapted in response to help ensure people received an equitable experience and were supported to achieve positive outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.