DCAS Direct Personnel Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider supported people in a kind and respectful way and took steps to protect their privacy and dignity. Staff considered people’s individual preferences and provided care in a way that helped them feel comfortable and valued.

People spoke positively about the support they received. A person told us, “I could not have done it on my own and definitely needed the help, they have been brilliant.” This reflected people’s positive experiences of the care and support provided by staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider supported people to remain as independent as possible and to have choice and control over their care and daily lives. Staff encouraged people to do things for themselves where they were able and provided assistance when required. People were involved in decisions about their routines, activities and the way their support was provided. Staff respected individual preferences and adjusted support when people’s needs changed. This helped people maintain their independence, confidence and involvement in decisions about their lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.