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Craegmoor Supporting You in the South Peninsula Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 February 2020

About the service

Craegmoor Supporting You in the South West is a supported living service. At the time of our visit one person was receiving support that included personal care. They lived in a house in a residential area that included shared communal areas.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

There was only one person receiving the service. They were supported by a caring, knowledgeable and committed staff team. The staff team were well led by a senior team committed to promoting person centred care within a framework of robust monitoring and developments. There were systems in place to monitor standards and plan continual improvements.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The person’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The person was relaxed in the company of staff. The staff understood their responsibilities and how to protect people from abuse. The staff team had been stable and the person knew the staff who supported them.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff respected people’s choices and preferences.

The person was supported by staff who knew them well and were kind and compassionate. Staff were happy in their jobs and wanted to provide the best care they could. The person and their relatives had built strong relationships with staff and appreciated the familiarity they had.

The person was supported to eat and drink safely and their preferences were reflected in the food available.

The person was supported to fill their time with things they found enjoyable and/or meaningful. They were supported to maintain important relationships.

Rating at last inspection

The last rating for this service was requires improvement (published January 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 8 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 February 2020

The service was well-led.

Details are in our well-led findings below.