Purecare Limited

This service is rated as Good overall. (Previous inspection 16 November 2017 this service was not rated).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive at Purecare Limited as part of our inspection programme.

This service is registered with CQC under the Health and Social Care Act 2008 for Diagnostic and Screening and Treatment of Disease, Disorder or Injury. Purecare Limited provides consulting services in the North Kensington area of London. The service is operated by a provider who offers other services, such as pharmacy and aesthetic medicine. The service provides doctor-led private consultations, physical examinations, blood test, phlebotomy and blood testing services. The GP consulting service has access to a clinical room within the building. At Purecare Limited, the aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the treatment for chronic diseases but not the aesthetic cosmetic services, which included anti-ageing cosmetic treatment, skin fillers, chemical peels and skin rejuvenation.

The provider who is a pharmacist is the CQC registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the inspection we obtained feedback through comment cards completed and spoke with one patient. We received 20 comments cards. Patients commented that the staff were caring, respectful, professional and friendly. They also commented on the cleanliness of the clinic.

Our key findings were:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The information needed to plan and deliver care and treatment was available to staff in a timely way. There was evidence to demonstrate that the service operated a safe, effective and timely referral process.
• The continuing development of staff skills, competence and knowledge was recognised as being integral to ensuring that high quality care was delivered by the service.
• Staff involved and treated patients with compassion, kindness, dignity and respect.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care