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Inspection Summary


Overall summary & rating

Good

Updated 6 March 2021

The Lindsay is a purpose-built home and is registered to accommodate a maximum of 62 people who require either nursing or personal care. There were 54 people living there at the time of our inspection. The home is well equipped and has good communal facilities, which include a café, cinema and hairdressing salon.

We found the following examples of good practice.

People, staff and visitors to The Lindsay were protected from risks of infection as policies and staff practices reflected best practice guidance. This included admissions to the home, staff deployment and people required to self-isolate, for example if returning from hospital.

There were robust procedures in place for all visitors. Visits were by appointment only and supported by trained staff. Visitors had to complete a health declaration, have their temperature taken and have a rapid Covid-19 test. This indicated a positive or negative test result within 30 minutes. There was a designated visitors pod with sound loop for those hard of hearing. Personal protective equipment (PPE) was supplied as necessary. Video calls, emails and telephones were used as alternatives when visits were not possible.

The home looked visibly clean and hygienic throughout. There was a regular cleaning schedule in place which included a checklist for frequently touched areas such as door handles, handrails and keypads. There was a full complement of domestic staff. Spot checks were undertaken to ensure standards were maintained and the risk of infection minimised. The home used cleaning products as recommended by the local NHS Clinical Commissioning Group. All staff had received training in infection prevention and control (IPC).

The home had a plentiful supply of all required PPE and staff were observed wearing this correctly. Staff had received links to videos advising how to put on and take off their PPE. This helped ensure a consistency of approach.

People and staff were tested in line with government guidance and were participating in the national Covid-19 vaccination programme. The home had secured people’s consent for this in line with the Mental Capacity Act 2005 (MCA). Where people did not have capacity to consent to Covid-19 related procedures contact had been made with relevant person’s including legal representatives.

The registered manager and provider understood the importance of supporting people and staff member’s mental wellbeing during the pandemic. People had individual Covid-19 risk assessments and had regular one to one sessions to keep socially stimulated. Staff were supported to shield where they had been identified as extremely clinically vulnerable. Where staff had experienced hardship, they had been supported to access a provider hardship fund.

Inspection areas

Safe

Good

Updated 6 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 6 March 2021

Caring

Good

Updated 6 March 2021

Responsive

Good

Updated 6 March 2021

Well-led

Good

Updated 6 March 2021