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Archived: Care Central Limited (Romford) Good

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 28 July 2016

During a routine inspection

This was the first inspection of the service since it was registered with CQC. Care Central Limited (Romford) is registered to provide personal care to people living in their own homes. It provides services to people living in the London boroughs of Havering and Redbridge. At the time of our inspection 73 people were receiving personal care services.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they received a safe service. We noted staff had received adult safeguarding training and knew how to report any concerns about people's welfare. People had individual risk assessments in place which ensured staff were aware of the risks relevant to each person's care.

Staff were recruited safely and there were enough staff available to provide the care people needed. People and their relatives told us staff stayed for the whole allocated time and completed tasks. People and relatives told us staff were trained and knew what they were doing. For example, where people needed support with taking their medicines, staff had the knowledge and experience to administer them safely.

Staff told us they were supported by senior staff. They said they had various training opportunities and regular supervision. We noted staff had training in Mental Capacity Act (2005) and were knowledgeable about their roles and responsibilities to ensure people's privacy and treat them with respect and dignity. The registered manager was aware that some staff were not up to date with their refresher training. We noted this did not have an immediate impact on the quality of service provided but recommended that all staff should have refresher training to ensure they were up to date with current care practice.

A complaints procedure was in place and information about this was provided to people who used the service. Feedback from people and relatives was obtained through spot checks and annual surveys. The registered manager completed periodical audits and checks to help ensure that people received a quality service.