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Archived: Care Central Limited (Romford) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 27 August 2016

This was the first inspection of the service since it was registered with CQC. Care Central Limited (Romford) is registered to provide personal care to people living in their own homes. It provides services to people living in the London boroughs of Havering and Redbridge. At the time of our inspection 73 people were receiving personal care services.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they received a safe service. We noted staff had received adult safeguarding training and knew how to report any concerns about people's welfare. People had individual risk assessments in place which ensured staff were aware of the risks relevant to each person's care.

Staff were recruited safely and there were enough staff available to provide the care people needed. People and their relatives told us staff stayed for the whole allocated time and completed tasks. People and relatives told us staff were trained and knew what they were doing. For example, where people needed support with taking their medicines, staff had the knowledge and experience to administer them safely.

Staff told us they were supported by senior staff. They said they had various training opportunities and regular supervision. We noted staff had training in Mental Capacity Act (2005) and were knowledgeable about their roles and responsibilities to ensure people's privacy and treat them with respect and dignity. The registered manager was aware that some staff were not up to date with their refresher training. We noted this did not have an immediate impact on the quality of service provided but recommended that all staff should have refresher training to ensure they were up to date with current care practice.

A complaints procedure was in place and information about this was provided to people who used the service. Feedback from people and relatives was obtained through spot checks and annual surveys. The registered manager completed periodical audits and checks to help ensure that people received a quality service.

Inspection areas

Safe

Good

Updated 27 August 2016

The service was safe. Staff knew the actions they needed to take to ensure incidents of abuse were recorded and reported following the provider's procedures.

People had risk assessments which outlined and categorised possible risk to people. We noted staff were clear of their responsibilities to ensure that risks to people were minimised.

There were enough staff working at the service to meet people�s needs. Records showed that staff were appropriately checked to ensure they were suitable to work with people.

Medicines were managed in a safe manner.

Effective

Good

Updated 27 August 2016

The service was effective. Staff were provided with training relevant to their roles and felt well supported by the registered manager.

The service followed the principles of the Mental Capacity Act 2005.

Staff supported people with meals and drinks if this was part of their agreed plan of care.

The service assisted people to access health care services where this was appropriate.

Caring

Good

Updated 27 August 2016

The service was caring. People told us they received kind and caring support from staff.

Staff treated people with respect and maintained people's dignity. Staff also knew how to maintain privacy.

People were supported to make decisions and choices about their care.

Responsive

Good

Updated 27 August 2016

The service was responsive. People had their needs assessed and planned. Staff provided responsive care that was adapted and changed to meet

individual needs.

The service encouraged feedback from people through telephone calls, spots visits and complaint processes.

Well-led

Good

Updated 27 August 2016

The service was well-led. A registered manager was in place. People who used the service

and staff felt they were approachable and effective.

The registered manager and staff demonstrated a commitment to providing good quality care and said they enjoyed their work.

Systems to monitor, assess and improve the quality of the service were in place.