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The Hatch Camphill Community Good

Inspection Summary

Overall summary & rating


Updated 6 September 2019

The Hatch is part of Thornleigh Camphill Communities a charity based in the South West of England and is inspired be the work of the international Camphill Movement. The ethos of the service is based on a 'life sharing' model of support. This meant that in some cases staff members and their families lived with the people they supported. People viewed The Hatch as their home and care was based on a 'supported living' model to help them live as independently as possible.

People had tenancy agreements for their home and support plans in respect of the care and support they received. A housing association managed the tenancy agreements. People could choose whether they wanted their care from staff working at The Hatch but could also choose another care provider. At the time of our inspection 30 people with a learning disability were receiving care and support.

There were three houses situated in close proximity of each other St Johns House, Thornbury Cottage and The Hatch House, one a short walk called Watch Oak Lodge and the other in the centre of Thornbury. The main office was separate from the houses but in the grounds of The Hatch.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has evolved and been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received care that was safe, effective, caring and extremely responsive. People and their relatives spoke extremely positively about the support they received. There was sufficient staff to support people who had the necessary skills and commitment to provide care that was extremely person centred. Staff and people lived and worked together as equals and in partnership.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had information in a format to suit them as individuals enabling them to make decisions about the care and support they needed.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. The service was extremely responsive in this area encouraging people to be fully integrated in life at The Hatch and the wider community.

People were supported by staff that were extremely caring in their approach enabling them to lead the life they wanted. This included supporting people to keep in contact with friends and family. People led People were supported to make decisions not only about their care but life at The Hatch. People had a sense of belonging, ownership and a mutual respect for each other.

The service was well led. There were systems to check and monitor the quality. This again involved people, staff, family and other stakeholders.

The service was continually evolving to meet the needs of people enabling them to continue to live the life they wanted. This included keeping under review the extensive range of activities, work experience and the staffing arrangements. Consultation a

Inspection areas



Updated 6 September 2019

The service was safe.

Details are in our safe findings below.



Updated 6 September 2019

The service was effective.

Details are in our effective findings below.



Updated 6 September 2019

The service was caring.

Details are in our caring findings below.



Updated 6 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 6 September 2019

The service was well-led.

Details are in our well-Led findings below.