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The Hatch Camphill Community Good

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Inspection report

Date of Inspection: 3, 8 January 2013
Date of Publication: 9 February 2013
Inspection Report published 9 February 2013 PDF

Overview

Inspection carried out on 3, 8 January 2013

During a routine inspection

One of the people we met told us they liked living at The Hatch describing it as �normal� and �it�s like living at home�. They said they got on well with others in the house and that staff were good. Another person indicated that The Hatch was a good place to live and they looked forward to returning after visiting relatives for Christmas.

One of the staff we met told us they felt things had changed for the better since the new manager was appointed. We met with some visitors. They told us they were very happy with the support their relative was given. They felt the accommodation and support were superior to some they had considered before their relative moved to The Hatch. They said their relative seemed much calmer since the move and always looked forward to returning to The Hatch after holidays with the family. There were a range of tools available for staff to use to enable them, to communicate with people who had limited verbal communication skills. People were encouraged to develop support networks to advocate for them when consent decisions were difficult.

People told us about the way they lived, the activities they participated in and their hobbies. We saw they were supported appropriately by staff and volunteers who had been recruited safely. Staff were supported and had opportunities for training to assist them in their role.

People knew how and to whom they could complain. Complaints were investigated appropriately.