Home Instead Rochdale

Updated 23 February 2026

Date of assessment:2nd to 20thMarch 2026

Home Instead Senior Care Rochdale is a care at home service providing personal and social care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided.

At the time of the inspection the service was supporting33 people with the regulated activity of personal care. This inspection was prompted by the age of the previous rating.

People consistently received safe, high-quality, compassionate, and person-centred care which had a significant and lasting positive impact on their lives. People told us they felt safe, respected and protected, and staff demonstrated a strong and embedded understanding of safeguarding responsibilities.

Relationships between people and staff were exceptionally strong. People and their relatives consistently described staff as professional, kind, caring and respectful,frequently highlighting that staff went “above and beyond”.People were fully involved in decisions about their care, and this personalised, inclusive approach ensured they felt genuinely heard, valued and in control of their support.

Care was delivered by a consistent, well-led team who knew people extremely well. Visits were reliable,timely and tailored to what mattered most to each individual. Staff took proactive steps to promote people’s health and wellbeing, encouraging positive routines, meaningful activity and healthier lifestyles. Medicines were managed safely and effectively, and people benefitted from timely access to clinical support through strong and responsive partnership working.

Outcomes for people were consistently positive. Monitoring and feedback demonstrated clear improvements in wellbeing, confidence and independence, with many people achieving their personal goals. Staff were skilled and attentive, recognising subtle changes in people’s needs and responding promptly to keep them safe and well. A culture of continuous learning and improvement was evident throughout the service.

Leadership was strong, visible and compassionate. The registered manager fostered an open, inclusive and transparent culture where people, relatives and staff felt valued and respected. Robust governance systems, clear communication and highly effective partnership working ensured care was seamless and well-coordinated. People and staff felt confident to express views, raise concerns and share ideas, knowing they would be listened to and acted upon.

Updated 23 February 2026

People and their relatives consistently told us they felt safe, supported, and very well cared for by staff. Many described the team as reliable, respectful, and compassionate, with several noting that carers felt more like “friends rather than staff.” The continuity of regular carers was highly valued, with individuals explaining that familiar staff helped them feel secure and reassured, as their preferences and routines were well understood. One relative commented,“They are very astute and aware when (relative) is unwell and they respond accordingly.”

Relatives shared that they were actively involved in care planning, with care plans described as highly personalised and responsive to changing needs. People frequently highlighted that staff consistently promoted wellbeing and provided meaningful support. Feedback processes are embedded within the service, and people confirmed they are regularly asked for their views.One person told us,“The care plan is reviewed regularly, and we are asked for feedback to make sure we are happy with the service.”

There was strong endorsement of the service from both people and their relatives. Many said they would confidently recommend it to others, emphasising the positive impact not only on their loved ones’ lives but also on their own wellbeing. Several described the service as exceeding all expectations and prior experiences. One person told us,“The company we used prior to Home Instead were very unreliable and, as we self-fund, we were able to choose which provider to support (relative). Home Instead are very reliable and have never let us down.”

Overall, feedbackdemonstrateda consistently high-quality experience, with people feeling valued, listened to, and supported by a dedicated and responsive staff team.