27 June 2018
During a routine inspection
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection on 06 and 13 July 2017 we rated the service as ‘requires improvement’. We found the provider was in breach of the regulation regarding notification of incidents. We asked the provider to take action to meet this regulation and to make improvements in relation to risk assessments, recruitment systems and quality monitoring systems. At this inspection, we found these improvements had been made and the regulation had been met.
People were safe because they were supported by a consistent staff team that had the skills and knowledge to meet their needs. Staff had a good understanding of how to spot signs of abuse and where to report concerns to. Individual risks to people were assessed and staff knew how to reduce risks to people. People received their medicines as prescribed.
People were asked for consent before providing support and were supported to make their own decisions. People and their relatives were kept up to date and involved in their care and reviews. Information about people’s support needs was personalised and staff knew people well including their likes, dislikes and history. People and relatives knew how to raise concerns.
People told us staff were kind and caring. People were supported in dignified way and were encouraged to be independent.
Staff felt supported in their roles. The provider had quality monitoring systems in place and sought feedback from people and relatives to drive improvement within the home. People and their relatives spoke positively about the registered manager.