Archived: Gee Professional Services

Updated 21 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

This comprehensive inspection took place over two days on 27 and 28 June 2018. The inspection was announced and the provider was given 48 hours’ notice. This was because the service provides personal care and support to people living in their own home and we needed to be sure that the registered manager and staff would be available to meet with us. The first day was spent with the registered manager and staff at the provider’s office and the second day was spent making phone calls to people who use the service and their relatives.

The inspection team comprised of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

When planning our inspection, we looked at the information we held about the service. This included a review of any statutory notifications which are notifications about deaths, safeguarding alerts and accidents and incidents which they are required to send us by law. We also contacted the local authority and commissioners for information held about the service.

As part of the inspection process we spoke with one person who uses the service, six relatives, the registered manager, who was also the provider and five care staff. We were unable to make contact with more people who use the service due to unavailability. We looked at four people’s care records to see how their care and support was planned and delivered. We also looked at medicine records, staff recruitment and training files, policies and procedures and the provider’s quality monitoring systems.

Updated 21 July 2018

This announced inspection took place on the 27 and 28 June 2018. The provider was given 48 hours’ notice that we would be visiting the service. This was because the service provides domiciliary care and support to people living in their own homes and we wanted to make sure staff would be available to talk to us about the service. Gee Professional Services is a domiciliary care agency registered to provider personal care to people living in their own homes. The service currently provides care and support to 13 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection on 06 and 13 July 2017 we rated the service as ‘requires improvement’. We found the provider was in breach of the regulation regarding notification of incidents. We asked the provider to take action to meet this regulation and to make improvements in relation to risk assessments, recruitment systems and quality monitoring systems. At this inspection, we found these improvements had been made and the regulation had been met.

People were safe because they were supported by a consistent staff team that had the skills and knowledge to meet their needs. Staff had a good understanding of how to spot signs of abuse and where to report concerns to. Individual risks to people were assessed and staff knew how to reduce risks to people. People received their medicines as prescribed.

People were asked for consent before providing support and were supported to make their own decisions. People and their relatives were kept up to date and involved in their care and reviews. Information about people’s support needs was personalised and staff knew people well including their likes, dislikes and history. People and relatives knew how to raise concerns.

People told us staff were kind and caring. People were supported in dignified way and were encouraged to be independent.

Staff felt supported in their roles. The provider had quality monitoring systems in place and sought feedback from people and relatives to drive improvement within the home. People and their relatives spoke positively about the registered manager.